• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Point to point audio/video conference is working fine. But when I want to add 3rd attendant, Polycom RPG 500 freezes and reboot itself.

We have license for 6 attendants, so it should be working.

 

 

Any ideas?

3 REPLIES 3
HP Recommended

This can be anything from heating, memory issue, or corrupt software. If you have coverage on the Group 500 I would call into tech support and have them get a case created for this issue. 

HP Recommended

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

These are the required informations:

 

Model: RealPresence Group 500

Hardware Version: 10

System Software: Release - 4.1.3-111080

Audio Device 1

Type:Table

Software Version:1.88

 

It should be the newest version.

 

 

I don't think it is problem of the hardware... I'm guessing it is problem with MS Lync directory server, because it cannot reach it over the network.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.