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HP Recommended

I have a Polycom Real Presence Group 500 that is being controlled by a Crestron DPMS3-200-C Digital Presentation System and Crestron TSW -750 Touch Screen.  Cannot get the Group 500 codec to recognize touch tones.  Any ideas??  

2 REPLIES 2
HP Recommended

How are you telling the GS to send a DTMF tone ?   The correct API is gendial...  

 

Just trying to understand what you are trying to do.

 

Gary M

HP Recommended

We are also seeing this issue, and can only resolve the issue through periodic reboots of the device. 

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