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HP Recommended

G'day. I am guessing this problem could be 1 of 3 things.

1) My syntax is wrong.

2) Haven't properly configured the settings.

3) Using trial version.

 

I can join a VMR hosted by our branch office RealPresence device by using the syntax VMR_number@tiptvideo.telstra.com from a laptop running RealPresence desktop.

However if I attempt a point to point connection using TIPTphonenumber@tiptvideo.telstra.com the kind lady's voice advises me "You are not able to make this call, pls contact your administrator."

Quick note: RealPresence desktop is installed on a laptop which has an Internet connection and operating in the internal network.

 

Any ideas please?

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