Polycom Studio X70 How to apply Version 4 to get MS Team ins... - HP Support Community

ThomasAU1 · ‎11-09-2023

Hi,

Hopefully this post can help someone to get Teams onto the device. Not much info and support regarding this topic. On first power up the unit updated to ver 3....... Logged into the web interface. Clicked update. Unit display it on the latest with no more update available.

I found an article that if you point it to Poly Lens it will get Version 4 that will allow MS Teams to be installed on the X70. Choose custom and point to Poly Lens. Did not work for me.

I logged into my Poy Lens. Added the Polycom Studio X70 to Poly lens. Once added in Poly Lens i had the option to Update to Version 4. After the update Teams was an option in the web interface.

SteffenBaierUK · ‎11-10-2023

Hello @ThomasAU1 ,

welcome to the HP Poly community.

It would help others if you specify what the original software was before you run into your issue of being unable to update using the Poly-hosted server.

it would also help to explain that in order to get your device working in your specific case you needed to set this up to Poly Lens as a provisioning server to work.

If anyone else runs into this scenario I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ThomasAU1 · ‎11-12-2023

Hi Steffen,

Local support is lacking knowledge.....

Updated to Version 3.14.2-378005 . Software version Up-to-date no more updates available on the device web interface...

Once in Poly Lense i could get Version 4.1.0_00-180034 I don`t use Poly lens as a provisioning server. The only option to update to Ver 4.

Polycom Studio X70 How to apply Version 4 to get MS Team install on the unit.

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