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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I cannot complete the call with 1 of our customers. I use Polycom-VSX 6000A.

Pin number is presented after IP address when I call. So I enter for instance: 196.258.147.3##5896
where
196.258.147.3 - IP address
5896 - pin number

The error is "Your call couldn't be completed because the call was routed through and intermediate network that doesn't service the far site. Contact your network administrator for assistance."

What this error massage can mean?
Is it possible to enter domain name instead of IP address in Polycom-VSX 6000A? I have suspicion that customer gave us wrong IP address.

1 REPLY 1
HP Recommended

Any part of IP address must be between 0 and 255, so the address 196.258.147.3 is definitely wrong.

 

WBR,

Mike

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.