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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello

I have a several problems with my HDX9004 system.

First of all, I'm plugging my device to screen through DVI cable, also check with RGB cable, turn on device, boot ok but don´t appear nothing on the screen, What happened? is a problem with the graphic card or incompatibility with the screen?
For the other hand i can't remember the user/password and Ip address to connected, is posible recovery this data or there are default user/password to connect through the Serial port.

Please help me, i need wake up the system


Thanks a lot

Best regards

7 REPLIES 7
HP Recommended

Check the Admin Guide on how to change the video output to the source you have connected to the device.  It is done from the remote control.

 

From the Admin Guide:

 

Changing the Video Format
If you cannot see the user interface on the system’s monitor, make sure that the
system and the monitor are both powered on, and then do one of the
following:

HP Recommended
 
 
Problems with my HDX 9004 Device

Hello

I have a several problems with my HDX9004 system.

 1st dvi  video is not clear , 2nd dvi monitor video ok
Please help me
 
HP Recommended

 hello sir,

please find attach file,

 

what is the problem . please help me.

HP Recommended

I have a several problems with my HDX9004 system.

First of all, I'm plugging my device to screen through DVI cable, also check with RGB cable, turn on device, boot ok but don´t appear nothing on the screen, What happened? is a problem with the graphic card or incompatibility with the screen?

please help me.

HP Recommended

Hello jaisingh,

welcome to the Polycom Community.

It is always useful to provide some kind of history on the device you experience the issue with.

 

  • Is this a brand new unit or is this a unit that only recently is showing this issue or is this a used unit that you have just purchased?

  • When did this start ?

  • Did you change any settings or has the unit been moved or have you tried to install any software as you posted something => here <= in regards a camera not working after an update.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

unit used 5 years old

HP Recommended

Hello jaisingh,

there may be a possibility that the unit is defective. Have you tried to factory restore this yet?

 

I suggest you contact your Polycom reseller as he can advise you on the options you would have in regards contacting Polycom support and / or a RMA of the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.