Problems with screen sharing using X70 poly in device mode

[822213726148FL]

Good morning. I would like to clarify a doubt regarding poly X70 equipment. We are using it in device mode and are encountering some problems when we try to share an image via an HDMI cable on the equipment's content port. This problem occurs when we use Dell Latitude 5420 and 5430 model notebooks and Inspirion model notebooks (5481,5482,5406 and 5491). When we connect the cable to one of these notebook models, the image is not transmitted through the X70 Poly equipment.

[SteffenBaierUK]

Hello ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

To answer your original question, what type of HDMI cable is being used aka is this within the HDMI specicifaction?

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[822213726148FL]

I understood. In this case we are using a standard HDMI 2.0. To complement the software version of the X70 is 4.1.1-386158 and the application is Google Meet but we also use device mode.

[SteffenBaierUK]

Hello @822213726148FL ,

as long as this is working with other devices and only fails with Dell I would ensure the cable used is within the HDMI spec aka high quality and 5m or less is seated properly and no additional extenders are used.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier