• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hi everyone.  Attached is a screenshot of an issue my users were having on a call while trying to share content across offices.  

https://imgur.com/a/CsyIr4K

Both users were dialed in from the desktop. 

I don't see any errors when looking at the call log inside of the DMA.  

That kind of distortion makes me think it is bandwidth related but how do I determine this?

 

In RM it is showing a bit rate of 384kbps but in the DMA call events the bandwitdh requested and approved is 1280 and 2060.  Is this a leading factor, and what does it mean?

 

1 REPLY 1
HP Recommended

That is screaming packet loss to me. You need to bring this to your network admin. Additionally, you should look at enabling QoS for voice and video on your Network.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.