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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

In some cases we have a greyed out content and FECC button.

 

  • RPD 3.7 Windows calls a GS310 6.1.2 or Cisco EX 90 content doesn´t work
  • GS310 calls RPD it works.
  • RPD calls RMX it works.
  • RPD calls RPD it works

This issue is noticed after updating to 3.7.

All endpoints are in out local network and are registered in dma 6.1.2 and rm 8.2.1.

 

Also we can´t access our GAB in RPD Clients after updating to 3.7.

 

Has anybody the same problems?

2 REPLIES 2
HP Recommended

Hello Store,

welcome to the Polycom Community.

If you can always reproduce this and if works when downgrading to RPD 3.6 please go ahead and open a Support Ticket via your Polycom reseller and deliver both working logs and a wireshark from RPD 3.6 and failing logs/wireshark.

 

We may also need remote access / accounts. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks from your reply.

Now I tested with 3.6 and 3.5.1 but still the same problem. Possibly a problem with the Provision profile on our rm?

 

 

 

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