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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi.

 

 

I am using Real Presence Desktop and I have a problem.

 

I my company trys to call me using this product, I cannot receive the call(i.e. outbound call).

But when I try to call from my PC to my company, they can receive my call(i.e. inbound call).

 

I tried configuring Windows Firewall settings, but no luck.

Then my fellow told me that maybe I need to open up a port.

 

Could you please tell me what port number I have to open to allow RPD to receive the call.

 

 

Thank you in advance.

 

1 REPLY 1
HP Recommended

Hello Network Driver,

welcome back to the Polycom Community.

The Polycom support Page for the Real Presence Desktop => here <= contains the release notes which show on page 14 all ports that are needed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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