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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎03-28-2025 11:08 AM

HP Recommended

just setup new Poly R30 on my PC, at first it would connect to Poly Lens but after rebooting the R30 now will not connect to Poly Lens.  I rebooted PC, hit factory reset button on R30, disconnected usb on R30, power cycled R30 and still nothing.  Why does this have to be sooo difficult.  Why cant the app just access the device when connected without having to have a password and even the app for it.  The device and management of it seems bloated.

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‎03-28-2025 11:10 AM

HP Recommended

ChrisDPolyR30_0-1743181794010.png

this is all I see now.

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‎03-28-2025 11:11 AM

HP Recommended

also to note, after the PC reboot it did connect long enough to run an update, once the update completed it changed status from connected to disconnected.

 

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‎03-28-2025 11:40 AM

HP Recommended

Hello @ChrisDPolyR30 ,

 

Welcome to the HP Poly community.

 

Your post was placed in a section unsuitable for your question and I have moved it in my role as a community volunteer. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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