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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

I kindly ask for a suggestion related to the following situations:

On a complete Polycom videoconference, with rmx1500 and all virtual servers needed, on PC's had installed RPD Enterprise 3.7

On some users RPD they can find other users in "Directory", on other users no contacts can be found.

In Resource Manager, there are no differencies between such users

Thanks for any reply

5 REPLIES 5
HP Recommended

Hello ibucur,

welcome back to the Polycom Community.

Are these users signing into RPRM the same way the other users do?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

thank you for your response.

Yes all users are signing in RPRM, on the same server rm.intranet.company.ro,

I tried on the same PC, from the company intranet, without changing any network configurations, with 2 different users:on one user the address book work, on the other don't.

There are other places than RPRM to look for different settings?

Thanks

HP Recommended

I am experiencing the same issue, The directory was there with version 3.6, updated to 3.7 today and the global directory is no longer available.

 

 

HP Recommended

we use RPD with cma 5000 (sw6.2.5), and virsion 3.3-3.6 can find users in address book, but version 3.7 no find any users...

HP Recommended

Hello cvolo4yzhka,

welcome back to the Polycom Community.

The CMA is no longer supported so there is nothing we can do on this end. If you miss this functionality on RPD using it with an unsupportable solution please downgrade RPD.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.