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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I have a client with a RealPresence Group 310 that is signed in to a Lync 2013 account.  When then are dialled in to a Lync 2013 conference the call will disconnect after exactly 44mins 50 seconds each time and they have to dial back in.  I have check the CDR logs and the Disconnect reason is "Unknown" with a cause code of "222".  Has anyone seen this issue before?

3 REPLIES 3
HP Recommended

Hello washy,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

In addition is this an on premise Meeting or off premise and are there any firewalls. Can they make a point to Point call for a longer duration like this?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Software version is Release - 5.1.2-320034.

 

This is an on premise Meeting and there aren't any firewalls in the network path.  I have double checked in the logs and can see several point to point calls longer than the 44 minute cut off they are getting for Lync conference calls.

 

Is there an idle timeout setting on the RealPresence system that I should look at?

 

Thanks for your help, Simon.

HP Recommended

Hello wahsy,

having an AVMCU conference does include nearly the same signalling than a point to point call.

 

If P2P calls do not drop something in your firewall / Network is causing this.

 

You could run a wireshark trace and monitor the session near the end and find out from that what is causing the issue.

 

If you are in contract please raise this via your Polycom reseller so Polycom can assist you in troubleshooting this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.