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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I just attempted to install RPD 3.0 on a Windows 7 PC and it blue-screened me when I opened the APP and rebooted.  I had to start the PC in Safe Mode and uninstall RPD 3.0. Not one to give up, I downloaded RPD 3.0 again and got the same results. Needless to say I downgraded to RPR 2.3 and things are back to normal.

 

Has anyone else experienced this?  Thank you.

2 REPLIES 2
HP Recommended

Correction:  I downgraded to RPD 2.3 not RPR 2.3.  Thank you

HP Recommended

Hello BREMBOABC,

welcome to the Polycom Community.

I discussed this quickly with engineering and they requested that you provide some logs.

 

The RPD Software should have a tool called log collector.

 

Please re-install RPD 3.0 and if it still crashed use the tool and then contact me via the community mail system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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