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HP Recommended

Hey there,

we would like to deploy RealPresence Desktop in our Citrix XenApp and XenDesktop infrastructure on virtual machines. In some older posts I read, that there is no support especially for XenApp (terminal servers) and server OS. Are there any news on this topic? I couldn't find anything in the release notes nor in the knowledge base.

Is it possible to use RealPresence Desktop on VDIs with desktop os (XenDesktop)?

Bye, Tom

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Tompa,

welcome to the Polycom Community.

Polycom usually states the tested environments within the release notes so the lack of this indicates we have not tested this.

 

If this is an important feature for your organisation please work on a business case and submit this via a Polycom reseller or Polycom sale engineer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Tompa,

welcome to the Polycom Community.

Polycom usually states the tested environments within the release notes so the lack of this indicates we have not tested this.

 

If this is an important feature for your organisation please work on a business case and submit this via a Polycom reseller or Polycom sale engineer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @ SteffenBaierUK,

 

thanks for your quick reply.

 

We tested the software in an Citrix virtual desktop environment (XenDesktop) with Windows 10 and it worked fine. If we need further assistance for deploying RealPresence Desktop in an terminalserver environment we will contact a Polycom reseller.

 

Best regards

Tom

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.