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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi there,

 

Currently we are using many of this RealPresence Group 500 Series in our offices globally which works fine with Skype.

 

However we are soon transiting and migrating to Microsoft Teams in our organization and get to know that it`s not supported.

 

Is there any solution & services that anyone can advise on this and is there any plan of firmware updates for RealPresence Group 500 Series to support Teams ?

 

 

 

3 REPLIES 3
HP Recommended

Hello @Dennis Poh ,

 

welcome to the Poly Community.

Our partner Microsoft requirements and restrictions do not cover the GroupSeries Hardware to run a native Teams software.

 

If this is impacting your organisation please work with Microsoft on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

 

Since Group Series hardware is not supported on Teams, does Polycom Realconnect solution helps?

 

 

Thanks & Regards: Dennis Poh

HP Recommended

Hi @Dennis Poh,

 

yes it does. Polycom RealConnect for Microsoft Teams is a cloud video interoperability service for Microsoft Teams-based meetings. Hosted in Microsoft Azure, RealConnect Service for Teams enables standards-based (H.323/SIP) video endpoints to connect into Teams meetings.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.