• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello there.

 

We've installed Polycom Group 500 with a Skype for Business license in a directory here in Santiago Chile, with a combination of external and native mics. The client's complain is that at the other end of the call the audio (our microphone array) is too low, and that they're having a hard time trying to understand whatever is mentioned on the call. 

 

Group 500 device has the 6.1.7 software upgrade, has transmission gain of 18 (maximum), 3,5mm input gain of 7 for external mics array (if increased to 8,9 or 10, it only distorts the signal, but volume doesn't go up). Audio from the mics array mixer is very healthy. Plus we are using the default Group 500 Polycom microphone.

Attached are some screenshots of the Polycom web server administrator.

 

Will be waiting for your answer.

2 REPLIES 2
HP Recommended

UP!!

HP Recommended

Hello @BBONILLA,

welcome to the Polycom Community.

Please do not "Bump" your post. If someone has anything to reply they will. 

 

If not please work with your Polycom reseller so they can escalate this into Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.