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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I am having issues using the API command "audiotransmitlevel set #". When I send the command to the codec I get the acknowledgment that indicates the level has been set. However, when I check the level in the web interface it has not changed. Furthermore, when I send a "audiotransmitlevel get" command it respondes with the value set through the web interface and not what I have set it to. Has anyone had similar issues? 

 

Thanks in advance.

 

2 REPLIES 2
HP Recommended

This was tested wiht RP GS software versions 6.1.2 and 6.1.4 and works fine.  Be sure to reload the web page.

HP Recommended

Hi,

not sure if you fixed on not, but I beilieve you need to check the level during the call on the farside.

the mic level will stay unchanging, what the command do is changing the transnmit level, so I think you need to check the change on the output level on the farside while you change the transmit level on your codec.

 

kind regards

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