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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I think I may have found a bug/issue.

Please let me know if there is a better way to report this.

- Polycom RealPresence Desktop for Windows (3.10.0.71107)

 

An issue appears under the following circumstances:

- H323 disabled

- SIP enabled

- NAT option enabled, TCP transport enabled.

With this set of options, we often see an issue which appears to be

a buffer wrap-around bug possibly.

RPD will often send out a malformed INVITE for us under these settings.

(middle of SDP is transmitted first, with 'INVITE' mid-message)

 

Pcap example: https://drive.google.com/open?id=1sVKPmn3CHaqHCWJP9KOkbII6S5p6WbSc

 

Is there a better way to report this?

Thanks,

Cameron Elliott

 

1 REPLY 1
HP Recommended

Hello @Cameron21 ,

 

welcome to the Poly Community.


In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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