Reset user password with Admin acct on RealPresence Group 500 device?

[Anonymous]

Hi folks, Is there a way to override/reset the USER password if I know the ADMIN account password? I administer this RealPresence Group 500 unit, and it works quite well. I want to raise the Security Profile setting, but to do so requires both the Admin password and the User password. I have the Admin password & log in regularly, but I have no record of the User password, and it isn't responding to any of the known default possibilities. Changing the User password by itself requires the *current* User password, which I do not have. Is there a way to use the Admin account to override and change the User password, w/o knowing the current User password? I'd like to avoid Factory Defaulting the device if possible. Thanks for your help! . Neil

[Polycom_Video_E · Accepted solution]

It is not possible to reset the user ID without the password.

To reset it does not require a factory restore.  You can do a reset of the settings and clear the passwords.  Check out "System Reset" in the Admin Guide for details.

[Anonymous]

Ah ok, good to know.  I'll pursue the factory reset then. Thank you!