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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Polycom® RealPresence® Desktop 3.0 for Mac OS X has been released.

 

This is a brand new release so please check the release notes => here <=

 

Feature Overview

 

RealPresence Desktop offers the following key features compared to Polycom 

 

  • Telepresence m100 and Polycom® CMA® Desktop systems: 
  • User interface designed similarly to that of the RealPresence Mobile 
  • application. 
  • Support for the new SVC codec technology when used in conjunction with the Polycom Real Presence platform.
  • Enhanced Content Send capability. 

The following features offered by the CMA Desktop client are not available with this release of RealPresence Desktop:

 

  • Support for Presence display.
  • Support for IM and chat.
  • Detailed QoS reporting

Please Note:

 

A known issue on RPD and RPM version 3.0 on content is if you create a Continuous Presence (CP) only conference call on a Polycom® RMX® 4000/2000 system and RMX/Polycom® RealPresence® Collaboration Server 800s version 8.1 with default content settings (Content Settings: HiResGraphics and Content Protocol: H.264 HD), the RPM/RPD application cannot send or receive content if call rate is set as 384 kbps or below.

 

 

Workarounds are:

 

  • Change the RMX Content Settings to Graphics and Content Protocol to H.263 & H.264 Auto Selection
  • or set the call rate on RPM/RPD to above 384 kbps

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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