Service Provider does not apply after reset

[GabrielaLopes]

Hello! I had an issue this week where my Poly Kit X50 and TC8 were unpaired and I couldn't pair them back together in Teams Room. So, I performed a factory reset to try to fix it. The problem is, now that the equipment is back to default, it doesn't accept any Service Provider I choose. I use Microsoft Teams Room, but I also tried applying Zoom and it does not work. I searched in HP known issues and my previous problem is a known issue, which Poly and Microsoft are currently working on a fix, but now that my Service Provider does not apply anymore, I don't know what to do. Please help! I can't have any meetings in the room while this is happening

[SteffenBaierUK]

Hello @GabrielaLopes ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used if not already done so.

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier