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HP Recommended

Hi 

Hope you are well. 
I am looking at integrating Office 365 Skype for Business and Polycom Realpresence Group 500 Series. Please can you assist me with this, as I need to implement a solution without having to pay for services rendered. 

Many thanks

Mayson

3 REPLIES 3
HP Recommended

Hello Mayson,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

 

In this case the Release Notes matching your Software Version would show you if your GroupSeries is supported using Skype for Business or not.

 

Example Software 5.1.2:

 

Microsoft Skype for Business Server 2015 6.0.9319.235


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Thanks for your ensightful response. Please note the following:

RealPresence Group 500
Hardware version 10
System Software Release - 4.3.2-260007
Software Version:1543.5986
 
Regards
Mayson
 
HP Recommended

Hello Hello Mayson,

The next step for you would be to check the Release Notes matching your used software version.

 

I suggest you work with a Polycom reseller to advise you on possible firmware upgrades that you are either entitled to or need to purchase to archive the compatibility that you require.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.