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‎01-10-2025 08:00 AM - edited ‎01-10-2025 08:03 AM

HP Recommended

Hello all,

 

we just released PolyOS 4.4.1.426075 and TCOS 6.4.1.7000634

 

SteffenBaierUK_0-1736520732128.png

 

 

https://swupdate.lens.poly.com/polyos/4.4.1/426075/

 

 

Poly announces the new release of Poly VideoOS for Poly G7500, Poly Studio G62, Poly Studio X72, Poly Studio X70, Poly Studio X52, Poly Studio X50, and Poly Studio X30.

 

What's new in Poly VideoOS 4.4.1


This maintenance release of Poly VideoOS is available for all Poly and partner modes.

Enhancements and fixes

This release provides many quality-focused enhancements and fixes to resolve customer issues. Notable resolved issues include:

  • Log download fails and a 502 Bad Gateway error shows on a Poly G7500 system (PVENG-26734)

  • The device becomes unresponsive and unable to download logs or access updates on a Poly Studio X52 video bar in Google Meet (PVENG-26452)

  • The Poly TC8 touch controller sometimes loses pairing on a Poly Studio X Series video bar in Microsoft Teams (PVENG-26206)

  • After changing the camera lens, the Poly G7500 system fails to detect the Horus camera (PVENG-25349)

Partner application updates

This release includes and is tested with the following partner application versions.

Table 1. Partner application updates

Partner application

Version

Features

Microsoft Teams Rooms

Admin Agent: 1.0.0.202402202353.product

Teams: 1449/1.0.96.2024080804

Company Portal: 5.0.6061.0

Zoom Rooms

Zoom Rooms: 6.1.0.5144

Zoom Rooms Controller (TC8 / TC10): 5.17.5

  • Maintenance release.

  • For more information on this Zoom Room release, visit the Zoom website.

Google Meet

2024.0602.00.00

  • Maintenance release.

Ring Central

24.3.10.21

Tencent Meeting Rooms

Rooms: 3.28.290.570

Controller: 3.21.250.570

  • Maintenance release.

  • For more information on this Tencent release, visit the Tencent website.

Dialpad

1.028.1-0-gd5e4a6d

  • Maintenance release.

  • For more information on this Dialpad release, visit the Dialpad website.

BlueJeans

N/A

BlueJeans is no longer supported. After updating to Poly VideoOS 4.2.0, systems that are still using BlueJeans automatically revert to Poly Video mode.

Resolved Issues


Review the resolved issues in this release.

Note: Starting with VideoOS 4.3.1, issue IDs have the format PVENG-XXXXX. If you’re tracking an issue with an ID in the old format (EN-XXXXXX), you can continue to use the EN number to reference your issue when working with Poly Support.

These release notes may not include all resolved issues, User Experience updates, performance fixes, and upgrades. In addition, information is as-is at the time of release and is subject to change without notice.

Resolved issues in this release take effect once you update your system. 

Resolved issues

Category Issue ID Description
Audio PVENG-26674 / PVENG-24796 On a Poly G7500 system and Poly Studio X30 and Poly Studio X50 Series video bars in Poly Video mode, audio feedback is heard by far end participants.
Audio PVENG-24939 On a Poly G7500 system, the microphone intermittently fails to pick up audio.
Device Management PVENG-26741/ PVENG-26734 On Poly G7500 system, log download fails and a 502 Bad Gateway error is shown.
Device Management PVENG-26087 On a Poly Studio X52 video bar, content shared via HDMI is blurred or displayed with limited color.
Device Management PVENG-25493 On a Poly G7500 system, the scheduled auto restart function takes effect even during a call.
Partner Application PVENG-26452 On a Poly Studio X52 video bar in Google Meet mode, the device becomes unresponsive and unable to download logs or access updates.
Partner Application PVENG-26330 On a Poly Studio X Series video bar in Microsoft Teams mode, failed DNS requests cause further failures.
Partner Application PVENG-26157 / PVENG-26065 On a Poly Studio X70 video bar in Google Meet mode on a Zoom call, an echo is heard by far end participants.
Partner Application PVENG-24904 On a Poly Studio X50 video bar in Zoom mode after an update, an error shows that the preferred camera is unavailable.
Peripherals PVENG-26206 On a Poly Studio X Series video bar in Microsoft Teams mode with connected Poly TC8 touch controllers, the touch controllers sometimes lose pairing.
Peripherals PVENG-26122 On a Poly Studio X Series video bar in Zoom mode with a connected Poly TC8 touch controller, the touch controller fails to update successfully.
Peripherals PVENG-26093 On a Poly Studio G62 system with two IP LLN connected Poly Studio E60 cameras using the recommended Netgear switch, the cameras aren't selectable on a Poly TC10 device.
Peripherals PVENG-25349 On a Poly G7500 system with a connected Horus camera, after changing the lens the system fails to detect the camera.
Provisioning PVENG-26133 On a Poly G7500 system or Poly Studio X video bar, certain device features become unresponsive and SIP call registration sometimes fails.
Provisioning PVENG-25825 On a Poly G7500 system and Poly Studio X Series video bars, the device drops the call and loses content when a SCEP certificate renewal is made.
Provisioning PVENG-25679 On a Poly G7500 system and Poly Studio X Series video bars, SCEP enrollment fails when the challenge password contains a # character.
Provisioning PVENG-24807 On a Poly G7500 system in Zoom mode, the system doesn't verify the certificate.
Provisioning PVENG-24806 / PVENG-24805 On a Poly Studio X52 video bar in Zoom mode, the system doesn't verify the certificate and fails to authenticate.
Provisioning PVENG-23011 On a Poly Studio X video bar with Simple Network Management Protocol (SNMP) enabled, the device doesn't generate a unique engine ID.

Known Issues


Review the known issues in this release.

Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, visit Known issues in Poly VideoOS 4.4.0.

Known issues

Category Issue ID Description Workaround
Audio VOICE-77624 On a Poly Studio X70 video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. No workaround.
Audio PVENG-9176 On a Poly Studio X52 video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. Use the Poly Studio X52 video bar speakers.
Audio PVENG-21018 On a Poly Studio X72 in Device Mode, the system makes a popping sound when you exit Device Mode using the touch controller. No workaround.
Camera PVENG-8496 Selecting Disable All USB Ports on the Poly Studio X70 video bar disconnects the camera. No workaround.
Camera PVENG-20988 On Poly Studio X72, Poly Studio X70, Poly Studio G62, or Poly G7500 using a Poly Studio E70 camera, the camera presets fail to save. No workaround.
Camera PVENG-20463 On a Poly Studio X50 video bar in an inverted configuration, sometimes speaker framing doesn't detect the speaker. Poly Studio X50 is designed to be upright whether mounted above or below the monitor. Mount the Poly Studio X50 in the upright position.
Configuration EN-243770 PVENG-63863 On a Poly Studio X video bar in Poly Video Mode with no monitor connected, the device fails to work. Connect any monitors, cameras, or peripherals before starting the system.
Device management PVENG-25562 On a Poly Studio X52 system, the message that an administrator is requesting to capture diagnostic video doesn't appear on the touch controller. Use the system web interface or Poly Lens to restart the system.
Device management PVENG-25545 If you capture a snapshot during a content sharing session and end the session with the snapshot displayed, the system remains awake and doesn't enter sleep mode. Start and end another call.
Device management PVENG-25544 On Poly Studio G62 system, disabling all USB ports doesn't work. No workaround.
Device management EN-240753 PVENG-7684 On a Poly Studio X video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. Restart the system and enable the daily or weekly Scheduled Auto Restart feature.
Partner application EN-233295 PVENG-8425 On a Poly Studio X70 video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. Use one of the other available tracking modes, including manual, speaker focus, or autoframing.
Partner application EN-202446 PVENG-9005 On a Poly Studio X video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals PVENG-25765 On a Poly TC10 device, the time doesn't change after changing the time zone. Reboot the Poly TC10 device.
Peripherals PVENG-24976 On a Poly TC10 or Poly TC8 device, an incorrect IP address displays. Sign in to the touch controller as administrator.
Peripherals PVENG-20689 On a Poly Studio X72 system connected to a Dell touch screen monitor, touching the monitor doesn't wake up the system. Use a connected Poly touch controller or remote control to wake the system.
Peripherals PVENG-12655 On Poly Studio X70, after you power cycle the system, the connected Poly TC8 device is forced to pair again after one minute. Wait for the Poly TC8 device to pair to the system.
Peripherals EN-238525 PVENG-9141 On a Poly G7500 system, the device doesn’t connect using Miracast. Restart the system and wireless connection.
Peripherals EN-182043 PVENG-9924 On a Poly Studio X50 video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning PVENG-24585 On a PolyTC10 device, the Poly Lens QR code doesn't appear during out of box setup. Register your system to Poly Lens Cloud after out of box setup using the system web interface.
Provisioning EN-248675 PVENG-20443 On a Poly G7500 or Poly Studio X system, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. Disable Adaptive FT (Fast Transition) in Cisco Access Points.

Read More

For more information, review the Poly VideoOS Release Notes 4.4.1.

 

Supported peripherals and applications


from our Video FAQ:

 

Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family?

Resolution: Please check >here<

 

NOTE: The above includes the Poly and partner peripherals and applications supported on Poly G7500, Poly Studio G62, and Poly Studio X video bars. Not all the hardware listed is compatible with all provider modes. The above reflects hardware compatibility and not provider configuration compatibility.

 

Older releases:

  • Older 4.4 release >here<
  • Older 4.3.3 release >here<
  • Older 4.3.2 release >here<
  • Older 4.3.1 release >here<
  • Older 4.3.0 release >here<
  • Older 4.2.2 release >here<
  • Older 4.2 release >here<
  • Older 4.1.4 release >here<
  • Older 4.1.3 release >here<
  • Older 4.1.2 release >here<
  • Older 4.1.1 release >here<
  • Older 4.1.0 GA2 release >here<
  • Older 4.1.0 release >here<
  • Older 4.0.2 release >here<
  • Older 4.0.1 release >here<
  • Older 4.0 release >here<
  • Older 3.14.2 release >here<
  • Older 3.14.1 release >here<
  • Older 3.14.0 release >here<
  • Older 3.13.0 release >here<
  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<

!!! Please feel free to leave comments !!!

------------------------------------------------
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