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Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hello all,

 

we just released 3.13.0-368067 for the Studio X30, X50, X70 and G7500. This also includes 1.6.0-252081 for the E70.

 

This Poly VideoOS software build also contains the following device software versions:                                                                                      

  • Poly TC8 Controller 3.13.0
  • Poly Microphone IP Adapter 3.0.0
  • Poly IP Table Microphone 3.0.0
  • Poly EagleEye Cube USB Camera 1.3.1
  • Poly Studio E70 Camera 1.6.0

NOTE: For G7500, Studio X70 or standalone E70 upgrade please ensure the camera is awake!

 

What’s New

Note: Poly delivers the Studio E70 1.6.0 software as part of Poly VideoOS 3.13.0.

 

For more information on Poly Studio E70 features, compatibility, known issues, and resolved issues see the Poly VideoOS 3.13.0 Release Notes on the Poly Online Support Center.

 

Poly Studio E70 1.6.0 is a maintenance release and includes the following enhancements:

 

Studio E70 Camera Fixes and Improvements

 

VideoOS 3.13.0 includes important bug fixes, which in conjunction with an improved error handling mechanism, intend to eliminate situations where the Studio E70 camera would need to be rebooted or power cycled. We are still in the process of identifying and fixing all issues, but this build substantially reduces the occurrence of ongoing camera disconnect problems.

 

These improvements will directly help with issues on Windows-based systems, G7500 systems, and Studio X70 systems. Additionally, this release adds a retry mechanism to G7500 and Studio X70 system software. This retry mechanism works to recover a Studio E70 camera if it's not providing streams to the system and fixes deadlocks that may lead to the camera being lost by the system.

 

Between the Studio E70 issues and the fixes to the G7500 and Studio X70 platform, customers should not need to power cycle the Studio E70 or the system in order to recover from failures.

 

Timeout Error When Updating a Studio E70 Connected to a G7500


When updating a G7500 with a connected Studio E70 from VideoOS 3.12.0 to VideoOS 3.13.0, you may encounter a Studio E70 timeout error in the G7500 system web interface. After the G7500 finished updating to VideoOS 3.13.0, confirm the Studio E70 software version in the system web interface.

 

If you experience a Studio E70 update failure, ensure the codec and the camera are operating normally and then restart the software update process.

 

Older releases:

  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<

 

Release URLs >here<:

 

https://swupdate.lens.poly.com/polyos/3.9.1/360006
https://swupdate.lens.poly.com/polyos/3.9.0/358026
https://swupdate.lens.poly.com/polyos/3.8.0/356041
https://swupdate.lens.poly.com/polyos/3.7.0/352042
https://swupdate.lens.poly.com/polyos/3.6.0/350035
https://swupdate.lens.poly.com/polyos/3.5.0/344025
https://swupdate.lens.poly.com/polyos/3.4.0/292042
https://swupdate.lens.poly.com/polyos/3.3.2/286154
https://swupdate.lens.poly.com/polyos/3.3.1/284016
https://swupdate.lens.poly.com/polyos/3.3.0/282003
https://swupdate.lens.poly.com/polyos/3.2.3/280012
https://swupdate.lens.poly.com/polyos/3.2.2/226103
https://swupdate.lens.poly.com/polyos/3.2.1/224090
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.1.2/218033
https://swupdate.lens.poly.com/polyos/3.1.3/220008
http://swupdate.lens.poly.com/polyos/3.0.0/212070

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 REPLY 1
HP Recommended

Hello all,

 

our Partner Microsoft just released a new Microsoft Teams application 1449/1.0.96.2022090606 2B for Microsoft Teams Room on Android MTRoA 

 

image

 

For more details please check >here< and please upgrade via the TAC and ensure the Studio X & TC8 is running 3.13

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.