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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello all,

 

we just released 3.14.0-372034 for the Studio X30X50X70 and G7500. This also includes 1.6.2-260011 for the E70.

 

Poly announces the release of Poly VideoOS 3.14.2-378005 software. This Poly VideoOS software build also contains the following device software versions:


• Poly TC8 Controller 4.0
• Poly Microphone IP Adapter 3.0.1
• Poly IP Table Microphone 3.0.0
• Poly EagleEye Cube USB Camera 1.3.1
• Poly Studio E70 Camera 1.6.2-260011

 

 

Release Announcement:

 

  • Poly VideoOS Software v.3.14.2 and Release Notes are now published on the Poly Support Portal.

What is included in this release:  

  • Poly VideoOS 3.14.2 is a maintenance release and includes the following enhancements.
    • Group Framing Improvements
    • Studio X30 Inverted Camera Fix

Please view the Release Notes at the  Studio X30 support page, Studio X50 support page, Studio X70 support page, or G7500 support page


Upgrade key required?
 

  • No

What is available on the Support Website now?

  • Version 3.14.2 SW and Release Notes available.
  • Version 3.14.1 has been moved to the previous release tab
  • Version 3.12.0 is the current JITC (no-radio) release
  • User and Administrator Documents:
    • Poly Partner Mode Administrator Guide (HTML)
    • Poly Partner Mode User Guide (HTML)
    • Poly Video Mode Administrator Guide (HTML)
    • Poly Video Mode User Guide (HTML)
  • Other documents:

    • Poly Trio Controller Reference Guide
    • Poly VideoOS Configuration Parameter Reference Guide (HTML)
    • Poly VideoOS Miracast Performance Technical Reference
    • Poly VideoOS REST API Reference Guide
    • Polycom EagleEye IV Camera Documents
    • Poly G7500 Command-Line API Reference Guide
    • Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode
    • Zoom Smart Gallery on Poly VideoOS Systems Best Practices 3.6.0

Along with set up documentation for X30, X50, X70, G7500, microphones, and Room Preparation Guide.

Please see the Studio X30 support page, Studio X50 support page, Studio X70 support page, and G7500 support page for other documents and set up guides.

 

Poly OS 4.0 Android 10 Status

 

  • Poly announced that 4.0 was expected in November 2022. This expected release date is delayed

 

Older releases:

  • Older 3.14.1 release >here<
  • Older 3.14.0 release >here<
  • Older 3.13.0 release >here<
  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<

 

To downgrade to any other release navigate to the Web UI and select General Settings > Device Management > Change Download Update and select Custom Server URL and use one of the below >here<:

 

https://swupdate.lens.poly.com/polyos/3.14.2/378005 

https://swupdate.lens.poly.com/polyos/3.14.1/374010

https://swupdate.lens.poly.com/polyos/3.14.0/372034

https://swupdate.lens.poly.com/polyos/3.13.0/368067

https://swupdate.lens.poly.com/polyos/3.12.0/366027

https://swupdate.lens.poly.com/polyos/3.10.0/362035

https://swupdate.lens.poly.com/polyos/3.9.1/360006
https://swupdate.lens.poly.com/polyos/3.9.0/358026
https://swupdate.lens.poly.com/polyos/3.8.0/356041
https://swupdate.lens.poly.com/polyos/3.7.0/352042
https://swupdate.lens.poly.com/polyos/3.6.0/350035
https://swupdate.lens.poly.com/polyos/3.5.0/344025
https://swupdate.lens.poly.com/polyos/3.4.0/292042
https://swupdate.lens.poly.com/polyos/3.3.2/286154
https://swupdate.lens.poly.com/polyos/3.3.1/284016
https://swupdate.lens.poly.com/polyos/3.3.0/282003
https://swupdate.lens.poly.com/polyos/3.2.3/280012
https://swupdate.lens.poly.com/polyos/3.2.2/226103
https://swupdate.lens.poly.com/polyos/3.2.1/224090
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.1.1/216109
https://swupdate.lens.poly.com/polyos/3.1.1/216122
https://swupdate.lens.poly.com/polyos/3.1.1/216125
https://swupdate.lens.poly.com/polyos/3.1.2/218033
https://swupdate.lens.poly.com/polyos/3.1.3/220008
http://swupdate.lens.poly.com/polyos/3.0.0/212070

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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