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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi, 

 

- When i upgrade my Group 310 from software ver 6.1.8 to ver 6.2.0.2, the system reported an error when updating (attach file). Then the codec reboots continuously. I have done hard reset but the situation is still the same

 

- I have done like this instruction : "If you are manually upgrading the RealPresence Group Series system using the system web interface and the current software version is lower than 6.2.0.2, first upgrade to 6.2.0.2 and then upgrade to 6.2.1.2."

 

Please help!

 

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