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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I've noticed before I even dial anyone, if dial the number first then hit the "green" phone, then pick phone instead of video, it starts calling. If I press phone, then dial my cell number (1234567890), I can dial 123456789, then dial tone kicks in, once I hit 9, nothing happens. If I press "phone" and dial my internal ext, nothing happens whether I press the green button, or the dial button. We cannot make conference calls because of this. Any help would greatly be appreciated.

2 REPLIES 2
HP Recommended

Hello scc650,

welcome to the Polycom Community.

Is the SSIP7000 registered to a SIP server or is it a HDX Microphone extension only?

 

Checkout the VoIP FAQ => here <=

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you Steffen.

 

It is registered on a SIP server.

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