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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi all,

 

I'm attempting to update a HDX7000 to version 3.0.5.1 from version 2.0.2.1.

 

The update transfers and verifies, the HDX reboots & then the browser just sits saying "Starting Update. Please wait' for ever.

I've tried multiple machines & multiple browsers just in case it's a client issue, but no joy.

 

Any ideas appreciated.

 

Stu

5 REPLIES 5
HP Recommended

Hello Stu,

welcome to the Polycom Community.

What Browser are you using?

 

The HDX is only compatible with Internet Explorer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

I've tried with IE10 9 & 8 with the same results.

 

Stu

HP Recommended

What i would try:

 

1) Try updating with the usb stick method.

2) if that´s not working, try updating to 2.5 first (shouldn´t be necessary, but helped me 2 times solving this problem)

3) If that´s not working, make a backup of your settings and your addressbook via the web interface.

    Then reset the machine to factory defaults. After that, upgrade your hdx and put the backup files back in.

HP Recommended

The USB stick method worked a treat (once I'd found the format of the update.txt file!)

 

Thanks for your help

 

Stu

HP Recommended

You´re welcome.

 

Could you please tag this thread as "solved" ?!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.