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- Re: Studio X30/X50 Teams mode paired with Trio8800 as contro...
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03-18-2021 07:59 AM
Hello,
We can’t find camera control (zoom in/out, preselection) screen on Trio8800 as controler paired with the X30/X50.
One can access the screen on the TC8 tablet, but I really didn’t find any way to access it on the Trio 8800
Is it a known "bad" integration of Teams in poly systems ? Do someone knows when this is supposed to be solved ?
Thanks.
Solved! Go to Solution.
Accepted Solutions
03-18-2021 11:07 AM
Hello @Gauthier ,
Welcome back to the Poly Community.
The Poly Trio 8800 and 8500 have limited hardware capabilities and the use case for these is to re-purpose previous installations of the Trio to be able to use as a remote control.
I am unable to speak about future releases and the TC8 should be considered for "full" control.
If you have access to a Poly Sales engineer have a word with them as they can share roadmap.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-18-2021 11:07 AM
Hello @Gauthier ,
Welcome back to the Poly Community.
The Poly Trio 8800 and 8500 have limited hardware capabilities and the use case for these is to re-purpose previous installations of the Trio to be able to use as a remote control.
I am unable to speak about future releases and the TC8 should be considered for "full" control.
If you have access to a Poly Sales engineer have a word with them as they can share roadmap.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-19-2021 01:31 AM - edited 05-21-2024 04:21 AM
Hello @Gauthier ,
following these instructions >here< also enable the Trio to be a Microphone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-19-2021 03:18 AM
Hello @Gauthier
via the medium of a community, I am unable to comment on the roadmap and or future releases.
Please speak to a sales engineer and I believe we have competitive pricing when you switch to a C60.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-26-2021 06:20 AM
Indeed the C60 is also somewhat limited when paired with an X50 and TC8. We are solely using them as expansion microphones (but over IP) and the interface just as the touchscreen directional thingy which is a bit limiting. You can't even create a new ad-hoc meet now from them (with the latest Teams interface on the X50).
Hopefully there will be firmware updates in the near future that introduce more functionality.
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