Studio X30 reverts to polymode - should be Zoom

[avassa-frelun]

Since 3 years I have been running a Studio X30 as a zoom room. Since about two weeks it boots up in polycom mode.

I have twice set it up as a zoom device and used it during the day. However, it has both times reverted back and lost its provider Zoom setting. 

Device Software: 4.1.1.386158

APP Version: 5.16.5 (3917)

Device Type: Zoom Rooms Computer

Yesterday I ensured OS and apps were fully updated but it still reverted back over night.

I also have an X50 and that is running fine

[SteffenBaierUK]

Hello @avassa-frelun ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

For your actual question please look >here< if this matches what you see.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[avassa-frelun]

Thank you, I will provide the versions when I get to the office and can see them. 
I saw in the tread that several people had the same problem but I could not find a resolution. Did I miss anything?

[SteffenBaierUK]

Hello @avassa-frelun ,

there are multiple workarounds. The fix is planned for the next 4.1.2 release.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier