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‎01-11-2024 08:06 AM - edited ‎01-11-2024 08:48 AM

HP Recommended

I have a TC8 panel with the error message successfully paired please wait checking room controller. This happened after I needed to switch the device from device mode to poly mode. Changing it back to device doesn't work. I tried a factory reset and the latest firmware update 4.12-388101. Both the x30 and TC8 are on the same subnet. Any advice on how this might can be fixed?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2024 11:19 AM

HP Recommended

Hello,

 

Welcome to the HP Poly community.

 

I would suggest you factory reset both units using the pin hole method.
 

If the issues still persist, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Regards,

Prajwal

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1 REPLY 1

‎01-12-2024 11:19 AM

HP Recommended

Hello,

 

Welcome to the HP Poly community.

 

I would suggest you factory reset both units using the pin hole method.
 

If the issues still persist, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Regards,

Prajwal

Was this reply helpful? Yes No
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