TC8 stuck at Checking for Room Controller 4.0.1

[Anonymous]

Hello,

After upgrading to 4.0.1 (X50 + TC8), the TC8 is stuck to "Successfully paired with Collaboration Area. Checking for Room Controller. Please wait..." 

Changing the provider to Microsoft Teams than going back to Poly does not help, either doing a reset factory of the TC8.

4.0.1 issue or a port need to be opened?

Regards

[Anonymous]

Hi - Just from my experience, the latest 4.01 includes on the X50 the option to "Restart All" which restarts both the X50 and the TC8, have you tried this? See if this helps..

[Anonymous]

Hi @DanielPetrillo

Thank you for this answer, but the TC8 has been reset factory so it has been rebooted already, but still the same. 😞

[SteffenBaierUK]

Hello @lotfi ,

Welcome back to the Poly Community.

This can have many reasons as firewall ports need to be opened for multiple IP's/URL's

• edge.skype.com (13.107.3.128):
• trouter2-azsc-uswe-2-b.trouter.teams.microsoft.com (52.115.93.185)
• 52.113.194.132
• 40.82.248.224

In addition, so far we do not know what Microsoft Teams app is being used on both the Studio X/G7500 and separately on the Touch Console ake the TC8

I would suggest you verify the above and yesterday our Partner Microsoft released 1C 1449/1.0.96.2023060802 which should address:

- not being able to find the device once signed into Teams at a Teams level
- error is shown on TC8 when trying to join meetings

For any issue please work with our Partner Microsoft as they look after the app.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hi Steffen

Thank you for this details, but the issue is for Poly Provider

I asked the customer to change the provider to Teams to force the issue to fix, but not working.

But the issue is on Poly Mode.

regards

[SteffenBaierUK]

Hello @lotfi 

the port required in Poly OS mode is documented in the Admin Guide

Example:

https://www.poly.com/content/dam/www/products/support/video/video-os/archive/poly-video-os-config-re...

Best Regards

Steffen Baier

[Anonymous]

@Steffen

Thanks for this, but there is no port mentioned in it

the only thing talking about Pairing, is about command to enter.

Paragraphe : Optional Peripheral Device Pairing Parameter

regards

[SteffenBaierUK]

Hello @lotfi 

please see this:

Sep 09, 2022 Question: What basic network data is sent and received by a Poly Studio X or G7500, or TC device?

Resolution: Please check => here <= 

This should cover everything. Multicast 224.0.0.200 port 2000 to pair

Best regards

Steffen Baier

[Anonymous]

Hi @Steffen

Thanks for this, we sent this to the customer, hoping it will resolve this issue of room controller.

Regards