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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-01-2023 04:18 AM

HP Recommended

Hello community,

 

we have a studio X50 runing as a MTR

Studio X is in latest firmware : 4.1.0_00-180034

but TC8 is stucked in release 4.0.2-211096 instead of 4.1.0-211230.

when i try to upgrade, process seems to run nicely ( downloading, installaing, rebooting ) but onces reboot is completed, i get the message " wrong version detected " ( see screen copy attached ) and our TC8 as rebooted and is running but still in 211096.

 

any idea how i can overcome this ? thanksCapture d’écran 2023-11-01 à 11.01.39.pngCapture d’écran 2023-11-01 à 11.02.27.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2023 04:33 AM

HP Recommended

Hello @Pierre-Paul-Chr ,

 

welcome to the HP Poly community.

 

Please try to change to Custom Server URL

SteffenBaierUK_0-1698834770351.png

https://swupdate.lens.poly.com/polyos/4.1.0_00/180034
         (This url is accessible by your system and not through a web browser.)

 

If you still have an issue I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎11-01-2023 04:33 AM

HP Recommended

Hello @Pierre-Paul-Chr ,

 

welcome to the HP Poly community.

 

Please try to change to Custom Server URL

SteffenBaierUK_0-1698834770351.png

https://swupdate.lens.poly.com/polyos/4.1.0_00/180034
         (This url is accessible by your system and not through a web browser.)

 

If you still have an issue I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-01-2023 05:05 AM

HP Recommended

Hello Steffen Baier,

thanks, this was a great advice , it worked !Capture d’écran 2023-11-01 à 11.55.13.png

1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.