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‎04-02-2026 10:45 PM - edited ‎04-02-2026 10:47 PM

HP Recommended

Hi,

I have a Poly TC8 that I failed to update. The item is in version 3.12.0-210716.

It's paired with a Poly Studio X30 in version 4.6.2.460046.

I've tried to update online and with a usb stick but it doesn't works ; I see the pairing is lost in the process, so the TC8 don't update.

Is there any solution to that problem ?

Thanks & Greetings

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2026 02:16 AM

HP Recommended

Hello @BernardTECHER ,

 

Welcome to the HP Poly community.

 

From our Video FAQ:

 

Mar 06, 2024 Question: Is there a chance that a Poly TC8 becomes inoperable after Updating Firmware?
Answer: Please ensure to check >here< before updating the firmware.

 

The above explains how to update devices that are not on the correct firmware.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎04-03-2026 02:16 AM

HP Recommended

Hello @BernardTECHER ,

 

Welcome to the HP Poly community.

 

From our Video FAQ:

 

Mar 06, 2024 Question: Is there a chance that a Poly TC8 becomes inoperable after Updating Firmware?
Answer: Please ensure to check >here< before updating the firmware.

 

The above explains how to update devices that are not on the correct firmware.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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