TMRoA Poly X30 w/ TC8. HDMI ingest sharing mode defaults to enabled.

[sroy_]

Regardless of OS version 4.2.0 or 4.2.2, I have noticed that some of my rooms default to HDMI sharing, which disables the main display from showing the upcoming events. This trips up the meeting users when they're unable to see any content from the main display. Only after pressing the stop sharing on the TC8, does the main display show the correct content. 

Is there a setting somewhere I am missing that enables HDMI sharing by default? 

[M_Salman]

Hi @sroy_ , Welcome to Poly HP Support Community.  

Please verify the current provider mode on your Studio X30 and switch to a different provider mode. After changing it, please proceed to test the X30.

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[sroy_]

We run all of our X 30/50's in Teams mode. 

I will try your recommendation.