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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear All, 

 

The link is not available for Telepresence Desktop:

http://support.polycom.com/support/video/personal_telepresence/m100.html

 

We have 5 licenses and install in 4 Laptop last March 2013. so, we have 1 remaining license

I try to install and use the remaining 1 licenses to newly reformat PC and install new version of Telepresence m100 but Im getting this error

THE SOFTWARE ACTIVATION INFORMATION YOU PROVIDED IS INVALID OR INCOMPLETE..

 

Thank you. 

1 REPLY 1
HP Recommended

Hello Khael,

welcome to the Polycom Community.

 

I have moved your post to the correct section.

 

The m100 Link can be found => here <=

 

The photo you posted is from the Real Presence Desktop product which is a different product and therefore the code you tried to use is not compatible.

 

For any follow up questions please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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