The main camera of the HDX 8000 HD can't be woke up

Anonymous · ‎01-22-2016

Hi All,

During these months , our camera of the HDX 8000 HD can't be woke up after long time(maybe 1 week) no use.

And we need to restart the Machine then the camera works well.

Any ideas ?

Best Regars

Taylor

SteffenBaierUK · ‎01-22-2016

Hello Taylor,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes if the device you trying to communicate with has even been tested by Polycom for compatibility.

The above is also stated in the "Welcome to the Polycom standalone video endpoints support Forums! Please Read this before posting"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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