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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear All,

 

Can someone assist, i have downgraded and upgraded software version of HDX 9006 and still can manage them remotely we have about 22 HDX endpoints in our organization and i cant manage three remotely and they are all at different locations.. i have attached screenshot of the error i see on CMA server. Can some1 assist

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello piroo,

welcome to the Polycom Community.

 

I have moved your post to the right section.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

 

We do not know from what version or to what versions you have up / downgraded your units or what version your CMA is currently on.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello piroo,

welcome to the Polycom Community.

 

I have moved your post to the right section.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

 

We do not know from what version or to what versions you have up / downgraded your units or what version your CMA is currently on.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.