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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-25-2023 06:29 AM

HP Recommended

Afternoon all,

 

Getting around to update all my X50s from 4.0.2.384012 to latest 4.1.0.382263 (we are in Teams mode 1449/1.0.96.2023062301).  So far going great (done 4 out of 20+) but I've noticed 2 oddities.

 

1:  We use Group Framing on the camera. After running the upgrades I've noticed when I am the only participant in the room the camera view looks a little more zoomed out than before the upgrade.  Now the camera is showing me but also an empty chair either side of me.  have been through the 4.1 release notes and LENS but nothing is jumping out as something I need to tweak or change.  Or is this by design now?

 

2: I know this issue about LENS not reporting correctly (Poly Cloud Services Status (plcm.vc) ) has been around for a while now.  When I upgraded my 20+ x50s to 4.02 had no problem with LENS showing them as running that.  Today though I updated 1 device to 4.1 and no matter how many restarts etc this device is still showing it is running 4.02 and that I can upgrade to 4.1

 

The TC8 and TAC shows the x50/TC8 running 4.1 and the unit is running fine.  Any ideas on that?

 

Also to report am very happy to see we can now reboot the x50 and TC8 together from LENS and also schedule a reboot, albeit just the x50 (just as in TAC).


Cheers

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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