V700 BLACK SCREEN

Anonymous · ‎05-10-2017

Hello,

I have the same problem as an over post :

"I have v700 and I've tried to operate but no way to. Pressing the power switch, the endpoint turns on. I use the front switch and goes from standby to on and "VIDEO CONFERENCE" appears in green letters on the screen. When using the switch of the video, the screen is still black and the red LED to the right of the camera is fixed on."

Please help me.

Thank's.

SteffenBaierUK · ‎05-10-2017

Hello TomLH,

welcome to the Polycom Community.

Providing some background information on a device is often helpful.

Is this a new unit or an old used unit?
Did this unit ever work and suddenly stop?
Do you have a serial number usually starting with 82?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-10-2017

Hello SteffenBaierUK,

To answer your questions :

Is this a new unit or an old used unit? It's an old used unit
Did this unit ever work and suddenly stop? Yes it has already worked
Do you have a serial number usually starting with 82? Yes it start with 82

Thank's, cordially.

SteffenBaierUK · ‎05-10-2017

Hello TomLH,

Can you post the whole serial number?

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-10-2017

SteffenBaierUK,

Here is the serial number : 82070907E13CCD

Tom.

SteffenBaierUK · ‎05-10-2017

Hello TomLH,

The Unit in Question was sold back in 17/04/2007

I can only advise you to check the Admin Guide => here <= and follow the advise given on page 12 - 3

Maybe it is time for a new system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-10-2017

I think yes...

Thank you.

And which recent model would be the most similar to this one? And not too expensive?

Cordially.

SteffenBaierUK · ‎05-10-2017

Hello TomLH,

This completely depends what you are after.

Is this SIP or H.323 ?

If it is a 1x1 replacement then maybe have a look at the RealPresence Debut as that does SIP or H.323 or should this be compatible with Skype for Business etc?

I am not the right person to advise so please work with a Polycom reseller or try http://www.polycom.com

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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