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HP Recommended

I have a VSX 7000 set-up and am making calls to a Polycom Viewstation. On the Viewstation side they can see and hear us, they also see their self. But we can only see our self and a black screen on the VSX 7000 side any idea''s? I have followed the instructions from this link which sounds identical but no success.http://community.polycom.com/t5/Video-Endpoints/VSX7000-NO-Video-During-Call/td-p/8244 .

 

Thank you

1 REPLY 1
HP Recommended

this is a very typical firewall issue that has been described in several threads.

Bottom line is you are most likely displaying a non-routable private IP address to the farend. Your firewall is doing its job and allowing out bound but without a static public IP address for the return trip you will not have traffic inbound.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.