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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello - I have a 2nd hand VSX 7000 serial 82042404905fak.

 

When I start it up, it's only possible to see the camera screen. It's not possible to access the dialling screen etc.

 

I have tried starting it up and pressing the * at the same time repeatedly but still no change.

 

I'm using a lead part no. 2457-10849-001 to connect to the monitor FYA.

 

The only other connect is the S-video connection, but not sure if this is what we should be using.

 

How can we solve this problem?

1 REPLY 1
HP Recommended

sounds like you use VGA monitor as 2nd monitor. Connect monitor via S-video and check what you see and change 1st monitor to VGA via UI  or try change  1st monitor to VGA  via web interface if ip address is known ....

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