VSX 7000s Audio Problem

Anonymous · ‎11-14-2013

We have two VSX 7000s units that seem to have a similar problem. The audio output is severely reduced. I have the volume all the way up, but the output is extremely low. You can hear audio during a call, but it's not loud enough to hear appropriately. This issue just started happening a couple months ago. We've also tried to connect external speakers to the audio out on the back of the unit, but the same issue occurs, very reduced audio output. Any help would be greatly appreciated.

Anonymous · ‎11-14-2013

Hi there...

try to increase the master volume (System > Admin Settings >Audio) following the administrator guide, which can be found here.

Anonymous · ‎11-14-2013

The master volume is all the way up to 50. It doesn't seem to help. I think the master volume is actually the same as the volume adjustment using the remote. Thanks for the reply.

Anonymous · ‎11-15-2013

Do you have a subwoofer in the stand or is it a seperate codec?

If you have a subwoofer, on the back you will find a kind of RJ45 connector, if you remove this the sound quality will be louder.

If so than the subwoofer is defect.

Mike_v1 · ‎11-15-2013

Can't be silent....

nleloh1, could you please show us "a kind of RJ45 connector" on the back of subwoofer on the attached picture?

Waiting with impatience,

MIke

Anonymous · ‎11-20-2013

Mike, he´s talking about the integrated subwoofer (CAMBRIDGE SOUNDWORKS) of the VSX Media Cart solution.

Mike_v1 · ‎11-20-2013

Uwe,

Thanks for clarification. I take my remark back.

Best regards,

Mike

Anonymous · ‎01-30-2014

We are expereincing the same problem. Everything was fine until 6 months back . Tried connecting to extrernal speakers, still the same . Has any one got a solution ?

Anonymous · ‎04-21-2014

I have just recently lost audio on two VSX 7000 systems, has a solution been found to correct the problem?

SteffenBaierUK · ‎04-21-2014

Hello all,

welcome to the Polycom Community.

Please contact Polycom support via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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