• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎05-13-2014 02:34 PM

HP Recommended

Since the VSX7000 is at EOL how does one go about upgrading firmware without a service contract?

 

Does one need a service contract to upgrade the firmware on a  VSX 7000A?

2 REPLIES 2

‎05-14-2014 01:39 AM

HP Recommended

You don't need a contract but you need the Upgrade Code. There are two way to get this code:

- free of charge for the system under an active contract

- paying money for systems without contract

 

Please keep in mind that purchasing support contract for VSX series is still available. Please contact Polycom reseller in your location for more details.

Was this reply helpful? Yes No

‎05-14-2014 12:39 PM

HP Recommended

The VSX 9.0 upgrade part number is 5150-28421-001 and any Polycom reseller should be able to quote it to you.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.