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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello Experts,

We have Polycom HDX integrated with Lync 2013. It can succesfully join the Lync hosted meeting. But the problem is that HDX drop video after 10min. 

 

Polycom HDX is directly connected to cisco router. It has static public ip address so No NATing. It has latest software version 3.1.2

 

Please can some help in that.

 

Samir

5 REPLIES 5
HP Recommended

Hi there 🙂

Does this problem only occur during HDX .-> Lync calls ?

If not, try to search for port timeout in the forum or click here.

HP Recommended

Hi,

It's happening only with Lync Calls.

 

Thanks

 

Samir

HP Recommended

What type of HDX and what is the hardware rev? Also I take it you have a RTV option active on that HDX?

HP Recommended

does we really required RTV liecence to have VC with Lync client??

 

BR

Yash pal

HP Recommended
Hello Yashpal,

The community search facility will reveal plenty of post already discussing LYNC 2013 and the hdx license requirements.

For above original asked question it sounds more like a firewall or timer issue.

The support package from the hdx or the LYNC logs should be consulted to reveal the root cause.

Best regards

Steffen Baier
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