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HP Recommended
Dear support team,
 
I have a question to the Polycom RealPresence Desktop product. Here is the problem:
 
A big customer from our company has set up a new Video Conference System at they're site which is reachable from the outside with an SIP Number like 1234@videoconf.company.de. We were told to use the Polycom RealPresence Desktop to connect to they're video conference system and make a video conference.
 
Can someone explain to me what we need to establish this connection to the Video Conference System? Do we need a SIP Provider like Sipgate or how does this work? I'm sorry but I am new to the SIP Environment...
 
Thank you in advance.
1 REPLY 1
HP Recommended

Hello Mwuerzbauer,

welcome to the Polycom Community.

Yes you should simply be able to download RPD and install it on a PC. The only pre-requisite is to ensure the local firewall allows the required ports to be open.

 

You will not need to register to a SIP or H.323 Server.

 

The ports are listed in the release notes => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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