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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

When in a conference the Polycom room sounds faint from a remote user's perspective. Still loud enough to hear at high volume but when a Lync caller or dial-in caller connects they are very loud in comparison. 

 

I have tried increasing input volume on the Mic in the room which helps - but is there something else I'm doing wrong or should look at. Can I turn up the volume input for all rooms (we have many) at the Real Presence server maybe?

 

Thanks for the help.

 

Duncan

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