We’re encountering persistent echo issues in Poly Teams Rooms that run on Android. The problem arise

[NishanthSuvarna]

We’re encountering persistent echo issues in Poly Teams Rooms that run on Android. The problem arises specifically when participants join a Teams meeting from laptops or desktops. When these users speak, their voice is routed back through the Poly Android Teams Room, causing an echo. This feedback loop creates a disruptive effect, where the audio from the laptop or desktop user is picked up by the room’s microphone and then replayed through the room’s speakers. The result is a pronounced echo that disrupts the meeting’s audio quality.

[SteffenBaierUK]

Hello @NishanthSuvarna ,

Welcome back to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with all the versions like the PolyOS and the Microsoft Teams application used.

In the FAQ or the Read 1st section, we remind users why this is important.

In addition, is this a Microsoft Teams call only or a Guest Join call with any other provider? Is the echo heard by the far end aka the person dialing into the call or inside the room using the Poly unit?

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier