Solved: What determines the placing of the Polycom Icons across the ... - HP Support Community

KK_Sky · ‎04-06-2017

Hi everyone,

I've really never run into issues with the placing of the Polycom Icons in a videoconference. On some of our HDX-8000 Codecs it is across the bottom, on others it is across the top. I had a presenter that was annoyed that it was covering up some of the PPT slide info and wanted it changed positions....

First time for this....Not sure if there is a setting on the Codec, or what determines the placing of the icons?

Thank you for your advice.

Polycom_Video_E · ‎04-10-2017

The position of the icons, top or bottom, is dependant on the position of the PIP, top or bottom. The icons will be the opposite of the PIP.

The icons will cover up the image only for a short time when the status of the mute changes. you can 'turn off' the 'display Icons in a Call on teh Monitors configuration screen.

View solution in original post

SteffenBaierUK · ‎04-06-2017

Hello KK Sky,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

In addition are there any RMX or 3rd Party bridges involved or are these point to point calls?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

KK_Sky · ‎04-06-2017

Hello Steffen,

Wow...Thanks for posting so quickly!

The HDX 8000s are using Software Version 3.1.9-50041. We will be updating to the more current versions once we get the go-ahead from management to update.

Our calls are Bridged through our Polycom Bridge.

In looking at this, it seems to me that, not matter where the icons are placed it can potentially cover the presenter's content depending on how it is laid out. You could run into issues whether top or bottom....

10 years I have never been asked this question...

Thanks again.

Polycom_Video_E · ‎04-10-2017

The position of the icons, top or bottom, is dependant on the position of the PIP, top or bottom. The icons will be the opposite of the PIP.

The icons will cover up the image only for a short time when the status of the mute changes. you can 'turn off' the 'display Icons in a Call on teh Monitors configuration screen.

KK_Sky · ‎04-10-2017

Thanks very much for clearing this up. I appreciate that you can also hide the icons, but, my fear is that a user will think they're muted and they are unmuted...Also, if having to change the settings back for certain sessions, I'd end up losing track...

Great answer about the position of the icons! Thanks again!

What determines the placing of the Polycom Icons across the top or bottom?

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